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FAQs

 How are the collars made?

Each collar is constructed using top quality hardware, sturdy (not stiff) interfacing and cotton fabrics. The curved side release buckles are used to hug, not irritate, your dogs neck. The collar has a heavy duty D ring. The collar doesn't contain nylon webbing.

My collars are made in a smoke free, pet friendly environment.

How do you clean the collars?

The collars are completely washable. I recommend hand washing or you can use a mesh bag in your washing machine. It is best to lay flat or hang to dry.

Where is the webbing?

Many dogs and cats have nylon allergies.  You may see your pet scratching often at their collar. It might be because the webbing is irritating their neck and catching their fur.  Webbing can also hold on to the "stink" - as a pet lover, you know what I am talking about.  My collars are machine washable, just use cold water and a mesh bag. Or you can hand wash them.  They should be dried out flat.  A wet collar can also be put on your pet in the hot months to keep them cooler.

How do you put on the bandana?

You slide the opened collar in the opening at the top. A wet bandana can help keep your pet cool in the summer.

What is your policy on refund and exchanges of Montana Grrl items?

I know you will be happy with your purchase (and will come back for more) but I am happy to work with you if you are not satisfied in any way!

You must contact me within 3 days of receiving your order to ask for a return or exchange for a different size. When I receive the item (which must still be in new condition), I can either refund you the purchase price (minus shipping and handling) or send you a different size. I am sorry, but I can't accept returns for custom orders (if you asked for a very specific size or picked out a fabric I had to purchase).

*If you ordered the wrong size for your pup you can easily exchange it for a different one. You will need to pay for shipping for the new collar to reach you, please contact me to get the correct size.

Shipping policy:

Orders sent within the US will be shipped via First Class Mail and will include tracking

International orders - customs forms do require a phone number. Please send that in the notes on your purchase.

International orders are send via First Class International Mail

*International customers are responsible for any and all additional duties, taxes or fees imposed by Customs in your country.

 Remember: 

Each collar will be special for your critter, however it is the owners sole responsibility when in use. Routinely inspect your collar for wear and tear and replace as needed. Montana Grrl Critter Gear is not responsible for misuse of this product.  Montana Grrl products are NOT meant to be used as a tie out.

 

What is your return policy on custom pet tags?

We do not accept returns or exchanges on personalized or custom tag items.

If we make a mistake on your order, we will replace it.  However, if the mistake is not ours, the item is yours to keep. Please check spelling and phone numbers carefully

Personalized tags will be created and shipped in 1-2 weeks.  Your goodies will arrive neatly packaged in a gift box.